Delete your account or data.
Request deletion from inside Motus Rancher or contact support without reinstalling the game.
Request deletion by email
Email support@motusaga.com with the subject Motus Rancher account deletion. You can use this route without having the app installed.
If your mail app does not open, copy the email address above. Sending a request does not immediately delete data; support needs to identify the account and verify ownership first.
- Tell us whether you want your server account deleted, cloud backups deleted, or help erasing local data.
- Include your trainer name and any non-secret account identifier you already have. A trainer name alone may not prove ownership.
- Tell us whether you can still open the account on a device. Support will explain an appropriate verification step.
Do not send your recovery code, login tokens, raw health records or identity documents in the initial email. If ownership cannot be established, we may be unable to safely act on an anonymous account.
Delete from the app
In the Den menu, open Cloud Save → Data & Account → Delete Server Account and review the confirmation. If that menu is unavailable, or you never enabled Cloud Save, use the email route above. You do not need to enable backup just to contact us.
What the choices mean
- Delete cloud data: removes cloud-save revisions and disables Cloud Save; the local save and server account are separate.
- Delete server account: requests removal of the account and associated server data, including its cloud saves. This does not erase the save on your phone.
- Erase local data: affects the device copy. Revoking Health Connect permission stops future access but does not itself erase copies already held by the game.
Deletion requests also need to cover account references in shared rankings. The current in-app handler is still being reviewed for that cleanup; contact support for assistance with remaining entries.
Retention and confirmation
Support will explain verification, the expected completion date, and any data that must be retained for a documented reason. Infrastructure backup expiry and shared-record cleanup are release-review items; we do not promise instant removal from every backup. Do not send sensitive data to speed up a request.
Cosmetic purchases and deletion
Optional one-time cosmetic purchases are planned, with no recurring billing. Deleting an account may remove access to cosmetics linked to that account; ask support about purchase restoration before deletion. Deletion does not automatically issue a refund or erase transaction records held by the store. Any necessary transaction retention and restoration rules will be explained before paid products launch.